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Your crews are on job sites and can't answer phones. OptyxAI picks up every call 24/7, dispatches emergencies, schedules service appointments, and captures leads — so you never lose a $4,200 emergency job to a competitor who answered first.
Calls are going to voicemail and customers are calling your competitors
Industry studies show this is the highest missed call rate of any service sector
A broken AC in July or a burst pipe at midnight — speed wins every time
Emergencies don't wait for 8 AM. Neither do your customers
One person fielding 50+ calls while coordinating 8 trucks is a recipe for lost jobs
First heat wave or cold snap? Your phone rings off the hook and you miss half the calls
Sound familiar? You're not alone.
See how we solve thisHandles every call, dispatches urgent jobs, and keeps your schedule full year-round
Identifies true emergencies — gas leaks, burst pipes, no heat in winter, no AC in summer. Collects location, access details, and problem description. Immediately notifies on-call technicians and dispatches the nearest available crew.
Books routine maintenance, inspections, installations, and service calls based on technician availability, service area, and job type. Sends confirmations with arrival windows and technician details.
Gathers project scope, property details, equipment info, and budget expectations for estimate requests. Your sales team gets pre-qualified leads with all the information needed to prepare accurate quotes.
Customers calling to ask when the technician is arriving? Your AI provides real-time updates on technician ETA, job progress, and completion estimates. Keeps customers informed without pulling your dispatcher away.
Takes all after-hours calls, separates true emergencies from routine requests. Emergencies get dispatched immediately. Routine calls get scheduled for the next business day with confirmation texts. Nothing falls through the cracks.
Automatically checks if the caller's address falls within your service area. Provides honest answers about coverage, estimated response times for their zone, and suggests alternatives if they're outside your area.
See exactly how much revenue is leaking from missed calls
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Calculate Your Specific NumbersEverything you need to know about our AI voice agents
The AI is trained to recognize emergency keywords and situations — gas smell, flooding, no heat below freezing, electrical hazards, no AC above 90 degrees. These calls are immediately flagged as emergencies and your on-call technician is notified within 60 seconds. Routine calls like maintenance scheduling or quote requests are handled normally and booked into your regular schedule.
Yes. We integrate with ServiceTitan, Housecall Pro, Jobber, FieldEdge, Service Fusion, and most major field service management platforms. Jobs flow directly into your dispatch board, customer records are updated automatically, and scheduling reflects real-time technician availability and routing.
Absolutely. Your AI is configured to understand all the trades your company offers. It asks the right qualifying questions to determine which type of technician is needed, routes to the appropriate department or crew, and handles trade-specific terminology and pricing naturally.
Unlike human staff, your AI handles unlimited simultaneous calls. First heat wave? 50 calls at once? No problem. It schedules appointments, dispatches emergencies, and maintains the same quality of service whether you're getting 10 calls or 100 calls per hour. No need to hire temporary staff for peak season.
Still have questions?
Talk to Our TeamEvery call answered. Every emergency dispatched. Every appointment booked. See how it works for your company.